TERMS AND CONDITIONS


Last Updated on 1st Aug'2012

Introduction:

This website is owned and operated by Phorum Jewels Ltd (hereinafter ' Phorum Jewels Ltd ' or 'phorum ' or 'we' or 'us' or 'PJL') having its Registered Office at 103/ D , Sukhsagar Building, Hughes Road Mumbai 400 007. In using the www.phorumjewels.com service, of PJL you ("You" means the person using this website) are deemed to have accepted the Terms and Conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.
PJL reserve the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.
All rights, including copyright, in this website are owned by Phorum Jewels Ltd. Any use of this website or its contents, including copying or storing it in whole or part is prohibited without the permission of Phorum Jewels Ltd
If you have any queries about these terms & conditions or have any comments or complaints on or about our website, please email us at helpdesk@phorumjewels.com or call us on our all day helpdesk 91 22 61362742 [ Monday to Saturday between 11:00 am to 6:00 pm India time GMT + 0530 hrs ]


Eligibility Criteria:

Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 are not eligible to use the Website. If your age is below 18 years you are prohibited to use/purchase/contract from/with this website.

Those who choose to access this website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. We will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive a order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.


Pricing and Payment:

Prices throughout the website are quoted in Indian Rupees (INR), and payment can only be accepted in Indian Rupees. Prices include VAT (Value Added Tax) / CST.
Once the payment is made by credit card, we would confirm the order formally by e mail.
All products and information displayed on www.phorumjewels.com constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.
No act or omission of PJL prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

Packaging of the product may vary from the packaging of the product displayed in the website.


Delivery Schedule:

A tentative delivery time will be given along with the formal order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch.


Shipping Policy

We are happy to provide free shipping on all orders for delivery within India. We strive to deliver your order accurately, in good condition, and always on time. We currently deliver to select cities across India. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your order within 21 business/ working days of your placing the order. However in some cases, we may take longer, to ship the order as we may have to produce /procure it. In the unlikely event that we are not able to delivery your order completely within 21 business/ working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment or vide cheque.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through our in house team or reputed courier agencies.

While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and email at helpdesk@phorumjewels.com or call us on our helpdesk 91 22 61362742 [Monday to Saturday between 11:00 am to 6:00 pm India time GMT + 0530 hrs] mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature confirmation from the recipient. Your order will only be shipped once your credit card number is approved by the issuing bank.
PLEASE NOTE: Recipient needs to keep a photo copy of any of the following national approved photo id proofs handy for receiving the delivery.
Pan card
Driving License
Passport
Voter's card
Adhar Card (U I D)
To ensure that your order arrives safely, the courier will require a signature from the recipient on delivery.
Our customer service may contact you for additional information if required.


Restrictions:

PJL reserves the right, at our sole discretion, to limit the quantity / value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. PJL reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.


Cancellation by PJL:

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is canceled or if additional information is required to accept your order.


Return Policy:

  1. At www.phorumjewels.com we offer a simple return policy. If you are not entirely satisfied with your purchase, you may return the product/s bought from www.phorumjewels.com. Within 7 days of receiving the goods.

  2. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund.

  3. You may drop us an email at helpdesk@phorumjewels.com or call us on our helpdesk 91 22 61362742 [ Monday to Saturday between 11:00 am to 6:00 pm India time- GMT + 0530 hrs ] and request a return within 7 days from delivery of the product to your shipping address. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the refund subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ refund may not be possible. Please note we shall not entertain any request after 7 days from delivery of the product.


    Before accepting delivery of the product/s, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, email at helpdesk@phorumjewels.com or call us on our helpdesk 91 22 61362742 [Monday to Saturday between 11:00 am to 6:00 pm India time- GMT + 0530 hrs] mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. If you have accepted the delivery, and then realized that the package is damaged, please feel free to get in touch with us within 7 days of receiving the package. We shall not entertain any request beyond 7days.


  4. While we shall make our best efforts to ensure that you are fully satisfied with any products you order from www.phorumjewels.com, however, we shall be unable to accept returns of any altered products.

  5. In case of return of products the customer shall be liable to return all the products which were offered free as an offer on purchase of the original products.

  6. In the event you return any item which is delivered to you in damaged/defective condition, there will be no additional shipping charges.

  7. If you request a return, at the time of collecting the merchandise, our courier partners shall give you a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return request.

  8. Any refund against a return request made to www.phorumjewels.com in helpdesk, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.

  9. After the merchandise is received by www.phorumjewels.com and subject to verification of the purchase and condition of products we shall process a refund within 15 business / working days of receipt of the product/s.

  10. Refunds of payments charged to the Cardholder's debit /credit card will only be credited back to the Cardholder's debit / credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's debit / credit card account as that is managed by the Cardholder's issuing bank.

  11. Jewellery being precious in nature can only be returned through our authorized courier partners.

  12. We shall not be allow any exchange of jewellery products due to the price differential that exists, as no two similar jewellery products will be of exactly of the same price. However, we shall make the refund into your account directly and you could make a fresh purchase online.

  13. Please call us at email at helpdesk@phorumjewels.com or call us on our helpdesk 91 22 61362742 [ Monday to Saturday between 11:00 am to 6:00 pm India time- GMT + 0530 hrs ]if you have any queries or concerns about our return policy.


Your Obligations:

  • You have to provide true, accurate, current and complete information about yourself as prompted by PJL's registration form.

  • To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if PJL has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with this User Agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by PJL for redelivery shall be claimed from you and you shall pay such cost.

  • You will provide authentic and true information in all instances where such information is requested of you. PJL reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), PJL has the right in its sole discretion to reject the registration and debar you from using the Services of www.phorumjewels.com and or other affiliated websites without prior intimation whatsoever.

  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

  • That before placing an order you shall check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.


  • Site Security:

      You are prohibited from violating or attempting to violate the security of this Website, including, without limitation,

    1. Accessing data not intended for you or logging onto a server or an account which you are not authorized to access

    2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization

    3. Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, "flooding," "spamming," "mailbombing" or "crashing

    4. Sending unsolicited email, including promotions and/or advertising of products or services.

    5. Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting Violations of system or network security may result in civil or criminal liability. PJL will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g., Microsoft Explorer, Google Chrome, Mozilla Firefox).

    Privacy Policy:

    We understand that privacy is important to you, and we promise to look after your personal information. We will not sell any information about you to any other party.
    What information do we collect from you?
    We will only have information about you if you willingly provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change.
    In order to do any of the following, you will need to provide us with certain details:

    1. Place an order

    2. Sign up for e-newsletters

    3. Enter competitions

    4. Give feedback to us

    The details you provide may include your name, email address, delivery address, telephone number


    How will we use it?

    We will use this information to fulfill any order and to communicate with you when necessary.
    We may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website.
    If you decide at any point that you no longer wish to receive messages of this nature, please contact us and send an email to let us know. Alternatively, click to unsubscribe at the bottom of any of the emails you receive.


    Will we share your personal information with anyone else?

    We will never release your personal details to any outside company for mailing or marketing purposes
    Payments on the website are processed by a third party, which adheres to the privacy policy that is set out here. We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely.


    How long will we keep your information?

    We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you or fulfill an order, we will delete your personal information on request by you.


    Fraudulent Transactions.

    PJL reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the site fraudulently.
    PJL reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these Terms & Conditions.


    Disclaimer

    Website Content

    Phorum owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified).
    You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).
    You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the content.
    While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colors in our images will be rendered correctly on different computer monitors.


    External Material

    You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.
    We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
    We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.


    Links

    The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.


    Changes to the Site Disclaimer

    We reserve the right to change the Site Disclaimer from time to time. If this happens, we will notify you by posting the updated Site Disclaimer on the website. If you do not wish to be governed by the revised Site Disclaimer, please stop using the website.
    This site disclaimer is governed by the law of India and you and we agree to use the Mumbai jurisdiction if there is any dispute between us.
    If any part of this Site Disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.


    Reviews, Feedback, Submissions

    All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to www.phorumjewels.com on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the "Comments") will be and remain www.phorumjewels.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to www.phorumjewels.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, www.phorumjewels.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. www.phorumjewels.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. www.phorumjewels.com will be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree and confirm that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'. www.phorumjewels.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. You grant www.phorumjewels.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you further agree to keep indemnified www.phorumjewels.com and its affiliates for all claims resulting from any Comments submitted by you. www.phorumjewels.com and its affiliates are not responsible nor assume any liability for any Comments submitted by you or any third party.


    Copyright & Trademark

    www.phorumjewels.com in reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website.

    Access to this Website does not authorize anyone to use any name, logo or mark in any manner.

    All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on this Website is the property of www. www.phorumjewels.com or its suppliers and they are protected by Indian and international copyright laws.


    Modification of Terms and conditions of Service

    www.phorumjewels.com reserves the right at any time to modify the terms and conditions of this User Agreement without any prior notification to you. Subsequent to any such modification of the User Agreement, we will inform you of the modifications in the User Agreement through e-mail at the e-mail address provided by you while registering on www.phorumjewels.com. You can access the latest version of the User Agreement at any given time on www.phorumjewels.com. You should regularly review the User Agreement on www.phorumjewels.com. In the event the modified User Agreement is not acceptable to you, you undertake to discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified User Agreement.


    Liability

    We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.


    Termination:

    This User Agreement is effective unless and until terminated by either you or www.phorumjewels.com. You may terminate this User Agreement at any time by informing us in writing through Indian postal system by registered post that you no longer wish to be associated with this website, provided that you discontinue any further use of this Website.

    www.phorumjewels.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to www.phorumjewels.com. Upon any termination of the User Agreement by either you or www.phorumjewels.com you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise www.phorumjewels.com's right to any Comments shall survive any termination of this User Agreement. Any such termination of this User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability against you that may have arisen under the User Agreement.


    Governing Law and Jurisdiction:

    This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.